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Illinois State Police, District Chicago
9511 West Harrison Street
Des Plaines, Illinois 60016

Citizen Satisfaction Survey:

The Illinois State Police, District Chicago, is concerned about the attitudes of citizens of the Chicagoland area toward crime, traffic problems and police services.  The following survey will provide us with valuable information which will assist us in determining the delivery of services to the public in the future.  There are no right or wrong answers and completing the survey will take only a few minutes.  Thank you for your time and cooperation in this important endeavor.

(Please check appropriate line)

1.  Have you had contact with the Illinois State Police within the past year?

     ___  Yes         ___  No

     If yes, how many times?         ___ 1-3         ___ 4-6         ___ 7 or more

2.  How did you contact the Illinois State Police?

     ___  Telephone

     ___  Emergency Line

     ___  Mail

     ___  E-Mail

     ___  In Person

     ___  *999

     ___  On-Line at website

3.  If you had contact, what type was it?

     ___  General Information

     ___  Crime Victim

     ___  Witness

     ___  Accident

     ___  Traffic Ticket/Warning

     ___  Motorist Assistance

     ___  Other Enforcement Action

             ---- Please Specify__________________________________________________________

              ________________________________________________________________________

     If you had contact with the Illinois State Police, how would you rate the following:

     Competence of the ISP Officer(s):
      ___  Very Satisfied         ___  Satisfied         ___  Not Satisfied         ___  No Opinion

     Demeanor of the ISP Officer(s):
      ___  Very Satisfied         ___  Satisfied         ___  Not Satisfied         ___  No Opinion

     Courtesy of the ISP Officer(s):
      ___  Very Satisfied         ___  Satisfied         ___  Not Satisfied         ___  No Opinion

     Competency of the ISP employee who assisted you:
      ___  Very Satisfied         ___  Satisfied         ___  Not Satisfied         ___  No Opinion

     Demeanor of the ISP employee who assisted you:
      ___  Very Satisfied         ___  Satisfied         ___  Not Satisfied         ___  No Opinion

     Courtesy of the ISP employee who assisted you:
      ___  Very Satisfied         ___  Satisfied         ___  Not Satisfied         ___  No Opinion

     ISP Traffic Enforcement:
      ___  Very Satisfied         ___  Satisfied         ___  Not Satisfied         ___  No Opinion

     Level of police visibility on the Chicago area expressways:
      ___  Very Satisfied         ___  Satisfied         ___  Not Satisfied         ___  No Opinion

     Level of professionalism of the ISP as compared to other police agencies you have encountered:
      ___  Very Satisfied         ___  Satisfied         ___  Not Satisfied         ___  No Opinion

     In general, how satisfied are you with the services of the ISP:
      ___  Very Satisfied         ___  Satisfied         ___  Not Satisfied         ___  No Opinion

4.  Do you feel safe driving on the Chicago area expressways?

     ___  Yes               ___  No

     If no, please explain _____________________________________________________________

     _____________________________________________________________________________

5.  How would you rate your concerns of being a victim of a crime while on the Chicago area expressways?

     ___  Very Low          ___  Low          ___  Moderate          ___  High          ___  Very High

6.  What can the Illinois State Police do to alleviate your concerns?  ___________________________

     _____________________________________________________________________________

7.   Have you been a victim of a crime on the Chicago area expressways in the last five years?

     ___  Yes          ___  No

     If yes, did you report the crime to the Illinois State Police?

     ___  Yes          ___  No

     If no, why not?  _________________________________________________________________

     ______________________________________________________________________________

8.  Do you have any traffic related concerns regarding the Chicago area expressways?

      ______________________________________________________________________________

      ______________________________________________________________________________

9.  What are your most important law enforcement concerns on the Chicago area expressways?

      ______________________________________________________________________________

      ______________________________________________________________________________

Thank you for your assistance in completing this survey.  If you have any questions concerning this survey, please contact Trooper Clare Pfotenhauer at 1-847-294-4522 or e-mail District Chicago.